Refund policy

We want you to be happy with your LakeBlankets purchase. You may request a return within 30 days after delivery.

Eligibility
Items must be unused, unwashed, and returned in their original condition and packaging. A receipt or other proof of purchase is required.

Made-to-order and personalized items
Because our blankets are made to order, personalized or custom-made items cannot be returned for a change of mind. We will replace or refund items that arrive damaged, defective, or materially different from the approved order details.

Damaged or incorrect orders
Inspect your order when it arrives. If it is damaged, defective, or incorrect, contact us through the Contact Us page as soon as possible and include your order number and clear photographs of the issue.

Starting a return
Contact us through the Contact Us page before sending an item back. Returns sent without prior authorization may not be accepted. Approved return instructions and the return address will be provided with the authorization. Unless the item is damaged, defective, or incorrect, the customer is responsible for return shipping.

Refunds
We will notify you after the returned item is received and inspected. If approved, the refund will be issued to the original payment method. Your bank or card issuer may require additional time to post the refund.

Cancellations
Because production can begin soon after an order is placed, cancellation requests are not guaranteed. Contact us immediately through the Contact Us page and we will confirm whether the order can still be canceled.

Final-sale items and gift cards
Gift cards and items specifically marked final sale are not returnable.