Updated September 23, 2026. These terms apply to orders placed after this update. Earlier orders retain the return terms offered at purchase.

Made for your order

Every LakeBlankets blanket is made to order. We do not offer returns for a change of mind or exchanges for a different size or design, except where required by applicable law. Please check your lake, design, size and delivery address before ordering. This policy applies to our fleece, Sherpa and woven blankets.

If something is not right

If your blanket arrives damaged, has a manufacturing defect, is the wrong item, or materially differs from what you ordered, please contact LakeBlankets as soon as you notice the issue. We will review it and arrange an appropriate replacement or refund. Where suitable, we aim to replace the affected blanket so you can enjoy the design you chose; this does not restrict any remedy you are entitled to by law.

Include your order number, a description of the problem, a photo showing the full blanket and a close-up of the affected area. Please include photos of each affected item if there is more than one. Keep any packaging that shows transit damage while we review the issue. If you cannot provide photos, contact us so we can discuss other evidence.

When to report a problem

Please report any product or delivery problem as soon as you notice it. We ask that you contact us within 4 weeks of receiving your order, or within 4 weeks of the expected delivery date if it has not arrived, so we can promptly raise the issue with our production partner. This reporting request does not limit your statutory rights or remedies, or the return terms offered for earlier orders. If more than 4 weeks have passed, please still contact us so we can review your situation.

Please contact us before returning anything

Do not send an item to the return address on its shipping label or directly to a production facility without our instructions. If a return is needed, we will provide the correct address and shipping arrangements. You will not be charged return shipping to resolve a confirmed manufacturing defect, transit damage or item sent in error by us.

Delivery problems

For a delayed or missing package, contact us with your order number and tracking details. If tracking says delivered, check the delivery area and with others at your address. We will help investigate and explain the available resolution. An incorrect address or a parcel missing after a confirmed delivery may require a different review from loss in transit; we do not automatically treat a tracking scan as a waiver of your rights.

Changes and cancellations

Contact us immediately if you need a change or cancellation. We will check the production status and confirm what is possible. Once production begins, changes and cancellation are not guaranteed. An order cannot be cancelled after it ships, without affecting any separate return or other rights provided by law.

Approved refunds

Approved refunds are issued to the original payment method. We will confirm when the refund has been issued; the time it takes to appear depends on your payment provider. Where a replacement or refund is due for an affected item, we will confirm how any associated shipping charges are handled.

Your rights

Nothing in this policy limits rights or remedies you have under applicable consumer law. Making a blanket after an order does not, by itself, remove any statutory cancellation or return rights. Please contact us promptly so we can help; supplier claim procedures do not replace our responsibilities to you.